Refund Policy

1. Non-Returnable Items

• For hygiene and safety reasons, lipsticks and cosmetic products are non-returnable and non-refundable once delivered.

• Please make sure to double-check shades and quantities before placing your order.

2. Refunds for Damaged or Incorrect Products

• A refund is only applicable if:

  • The product is damaged during delivery

  • You received a wrong item (wrong shade or product)

3. Conditions for Refund Eligibility

To qualify for a refund:

• You must raise a complaint within 48 hours of delivery.

• You must send clear photos of the damaged or incorrect item along with the packaging.

• The product must be unused and unopened.

4. Refund Process

• Once approved, the refund will be processed within 5-7 business days to your original payment method.

• You will receive a confirmation email/SMS once the refund is initiated.

5. No Refunds Will Be Issued If:

• The complaint is raised after 48 hours.

• The product is used or tampered with.

• You ordered the wrong item by mistake.